Talking with an insurance claims adjuster can feel a bit like tiptoeing through a minefield. The adjuster will employ any number of negotiating “tactics” to get you to settle your claim for as little as possible. If you are able to recognize these tactics for what they are—negotiation ploys—you will be better able to avoid common traps and to advocate effectively for your best interests.
Let’s look at four statements the claims adjuster might make in conversations with you and learn
(a) what the adjuster really means, and (b) how you should respond.